Studying Techniques

Biggest revision mistakes: Junk food, Junk mind…

Ask me what I think of organic food and you might get the full 10 minute tirade! I am absolutely beside myself with rage that it is necessary for us to differentiate between one lot of food and another lot purporting to be unadulterated. What are they doing to the [...]

Emotional intelligence, Learning

Biggest revision mistakes – Save the environment

How does an untidy, disorganised environment make you feel? Is it conducive to concentration and clarity? No, of course it isn’t. If you are working your socks off, revising hard to achieve something important, such as passing your ITIL exams, isn’t it a shame to undermine that effort in any [...]

Emotional intelligence, Learning

Biggest Mistakes – Leaving it all until the 11th hour

One day I had an anxious person on the ‘phone telling me their ITIL exam was next Tuesday and they hadn’t even taken their course manual out of its cellophane wrapping yet. Was there anything I could do to help them? He and I both knew that there was a [...]